There can be several reasons for this. First, check which account you are signed in with.
Check your account
- Open the page www.neuronation.com/subscribe.
- Sign in with your email address and password.
Do you only see offers to buy? Then you may be signed in with the wrong account.
Sign in one after another with every email address you may have used. This way, you will find the account your subscription belongs to.
You are signed in with the right account
Still no Premium? Then send us your proof of payment:
- Send us an email at info@neuronation.de.
- Add a screenshot of your payment confirmation or your invoice number.
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Tell us where you paid: on our website, on Google Play, or in the App Store.
For purchases in the App Store or on Google Play, we do not receive any payment details. In this case, we need your receipt or order number, for example GPA-1234-5678.
Done! We will then review your case.
Good to know: Check that your payment has been completed. A payment that is only pending is not enough.
Still have questions?
Send us an email at info@neuronation.de or use our contact form. We are happy to help.