Whether or not you can receive a refund depends on where you purchased your subscription (Website, Google Play, or Apple App Store). Here's how to proceed, step by step:
NeuroNation Website
Please send us an email at info@neuronation.de with the following details:
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The email address you used to register with NeuroNation
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The invoice number or a screenshot of your payment confirmation
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A short explanation of the reason for your refund request
Our support team will review your case and get back to you as soon as possible.
Google Play
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Open this link: Request a refund on Google Play
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Select the relevant purchase
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Follow the instructions for requesting a refund
Important: Refunds are handled exclusively by Google. We do not have access or control over this process.
Apple App Store
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Open this link: Request a refund from Apple
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Log in with your Apple ID
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Select the NeuroNation purchase and follow the instructions
Just like with Google, Apple handles all refunds directly.
Note:
Refunds are only possible in certain cases depending on the payment provider and timing of your purchase.