How can I change or reset my password?

You can change your password yourself at any time. You can do this in the app and on the website.

📱 You use the app

1. Tap “Profile.”
2. Enter a new password in the field below your email address.
3. Save the change.

Done! Your password has been changed.

💻 You use the website

1. Open your account settings.

   It’s faster with this link: Change password.

2. Scroll to the “Login details” section.
3. Change your password there.

Done! Your password has been changed.

You forgot your password

Then set a new password. You can do this in the app or on a computer.

In the app

1. When you sign in, tap “Forgot password?”
2. Enter your email address.
3. Tap “Reset password.”

4. Open our email and tap the link.

   Can’t find the email? Check your spam folder too.

5. A window opens in the app. Enter your new password there.

Done! You can now sign in with your new password.

On a computer

Request a new password on our website: Request new password.

Resetting your password doesn’t work?

You don’t receive an email

Check your spam folder. Also check that you spelled your email address correctly.

No window opens in the app

The app probably needs permission to send notifications. Here’s how to allow it:

1. Open your phone’s settings.
2. Tap “Apps” and then “NeuroNation.”
3. Tap “Notifications” and turn them on.

You can also request a new password on a computer: Request new password.

Still have questions?

Send us an email at info@neuronation.de or use our contact form. We are happy to help.