It depends on where you bought your subscription: on our website, in the App Store, or on Google Play.
You bought it on the website
Then send us an email at info@neuronation.de. Include the following in your email:
- The email address you use for NeuroNation
- The invoice number or a screenshot of your payment confirmation
- Why you would like a refund
Done! We will review your request and get back to you as soon as possible.
You bought it in the app
Then your refund comes from Apple or Google, not from us. Apple and Google decide on refunds themselves. Unfortunately, we have no influence on this.
On an iPhone or iPad
- Open the page reportaproblem.apple.com.
- Sign in with your Apple ID.
- Select the NeuroNation purchase.
- Follow the instructions on the screen.
On an Android phone
- Open the page Google Play refunds.
- Select the NeuroNation purchase.
- Follow the instructions on the screen.
Done! Apple or Google will now review your request.
Do you also want to cancel your subscription? Read the article “How do I cancel my subscription?”.
Good to know: A refund is only possible in certain cases. It depends on where you paid and when you bought the subscription.
Still have questions?
Send us an email at info@neuronation.de or use our contact form. We are happy to help.