How do I cancel my subscription?

It depends on where you bought your subscription: on our website, in the App Store, or on Google Play.

💻 You bought it on the website

1. Open the page www.neuronation.com/subscribe.
2. Sign in with your email address and password.
3. Click “Manage subscription.”
4. Cancel your subscription there.

Done! Your subscription is now canceled.

📱 You bought it in the app

Then you cancel with Apple or Google, not with us.

On an iPhone or iPad

1. Open “Settings.”
2. Tap your name at the top.
3. Tap “Subscriptions.”
4. Tap “NeuroNation.”
5. Tap “Cancel Subscription.”

On an Android phone

1. Open the Google Play Store.
2. Tap your profile picture at the top right.
3. Tap “Payments & subscriptions” and then “Subscriptions.”
4. Tap “NeuroNation.”
5. Tap “Cancel subscription.”

Done! Your subscription is now canceled.

Canceling doesn’t work?

You don’t know where you bought your subscription

You can find out on our website:

1. Open the page www.neuronation.com/subscribe.
2. Sign in with your email address and password.

• You see “Manage subscription”? Then you have a Premium subscription. Click it. There you can see where you bought the subscription.
• You only see offers to buy? Then you do not have a Premium subscription with this account.

Do you have several email addresses? Then check every address you may have used to sign up.

Still have questions?

Send us an email at info@neuronation.de or use our contact form. We are happy to help.