If you signed up for NeuroNation using Sign in with Apple, Apple may have created a Private Relay email address (for example, @privaterelay.appleid.com). As a result, NeuroNation emails may be forwarded through Apple's Private Relay service instead of being sent directly to your personal email address.
If you would like to review or manage these settings, follow the steps below.
How to Find Your Sign in with Apple Settings
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Sign in with Apple.
- Find and tap NeuroNation in the list of apps.
Here, you can view the email address associated with your NeuroNation account and manage your Sign in with Apple settings.
I'm Not Receiving Emails from NeuroNation
If you chose Hide My Email when signing in with Apple, NeuroNation emails are sent to your Private Relay email address and then forwarded to your personal email account.
If you are not receiving our emails, please check the following:
- Make sure email forwarding for your Private Relay address is enabled.
- Check your spam or junk folder.
- Verify that the email address associated with your Apple Account is up to date.
Need More Help?
If you're still having trouble signing in or receiving emails from NeuroNation, please contact our support team.
To help us investigate the issue more quickly, please include:
- the email address associated with your NeuroNation account,
- whether you signed up using Sign in with Apple,
- and any error message you receive (if applicable).