If you're experiencing sound issues in the app or web version, the following steps often help resolve the problem:
In the app:
- Check volume settings
Make sure your device is not set to “Mute” or “Do Not Disturb”
- Check app permissions
Go to Settings > Apps > NeuroNation > Permissions
Make sure access to sound or media is enabled
- Disconnect Bluetooth devices
If a Bluetooth device is connected, disconnect it and test the sound again
- Clear cache
Go to Settings > Apps > NeuroNation > Storage > Clear cache
Then restart the app
In the browser (web version):
- Check system sound & mute settings
Make sure sound is enabled in your Windows/Mac settings
Also check if the website is muted in the browser
- Try a different browser
Switch to another browser (e.g., Chrome, Firefox, or Edge) to see if the issue persists
- Clear cookies & cache
Delete your browser data and reload the page
- Disable browser extensions
Temporarily disable add-ons, some might block sound playback
Still not working?
Please contact us at info@neuronation.de and let us know:
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Which device and operating system you’re using
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Whether the issue occurs in the app or the browser
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If there’s an error message (a screenshot would be helpful)
We’ll do our best to help you as quickly as possible!