Often, simply restarting your device helps. Try the following steps one after another.
What you can do yourself
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Restart your device.
After that, the screen often responds properly again.
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Clear the app’s cache.
On an Android phone, open “Settings” > “Apps” > “NeuroNation” > “Storage.” Then tap “Clear cache.”
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Reinstall the app.
Delete the app. Then install it again from the App Store or Google Play.
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Make the screen more sensitive.
Open “Settings” > “Display” > “Touch sensitivity” and increase the sensitivity. Not every device has this setting.
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Remove your screen protector or case for a moment.
Some materials interfere with using the screen with your finger.
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Update the app and your device.
Check the App Store or Google Play to see if there is an update for NeuroNation. Also check if there is an update for your device.
Good to know: If you reinstall the app, your progress is kept. Just sign in again with the same account afterward.
Still having the problem?
Send us an email at info@neuronation.de. Please tell us:
- Which device and operating system you use
- Since when the problem has been happening
- Whether the problem only occurs in the NeuroNation app or in other apps too
Still have questions?
Send us an email at info@neuronation.de or use our contact form. We are happy to help.